THE AUTHOR FOCUSES ON TWO FIELDS OF STUDY IN ORDER TO EXPLAIN THE RESEARCH OBJECTIVES. THESE ARE HUMAN RESOURCE MANAGEMENT FIELD WHICH INCLUDES ORGANIZATIONAL CULTURE, MOTIVATION AND ENGAGEMENT, AND CHANGE. AND MARKETING MANAGEMENT BUSINESS DISCIPLINE SPECIFICALLY: RELATIONSHIP MARKETING, CUSTOMER RELATIONSHIP MANAGEMENT, SERVICES MARKETING, SEGMENTATION- TARGETING AND POSITIONING, CONSUMER BEHAVIOR, PRODUCT MANAGEMENT, MARKETING MIX.