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TOTAL CUSTOMER SATISFACTION : LESSONS FROM 50 EUROPEAN COMPANIES WITH TOP QUALITY SERVICE

MICHELE JURGENS PANAK , JACQUES HOROVITZ

1992

BOOK

Category	CUSTOMER ANALYSIS
Abstract	TOTAL CUSTOMER SATISFACTION EXPLORES THE ACTIVITIES OF OVER 50 EUROPEAN COMPANIES WITH EXCELLENT REPUTATIONS FOR CUSTOMER SERVICE. PRACTICAL EXAMPLES AND CASE STUDIES FROM THE BEST IN THE BUSINESS WILL ENABLE COMPANIES TO GIVE THEIR CUSTOMERS THE BEST IN SERVICE QUALITY.
ISBN	0273034472
Author(s)	MICHELE JURGENS PANAK , JACQUES HOROVITZ
Credits
Edition	1ST ED.
Year	1992
Publisher	PITMAN PUBLISHING
Type	BOOK
Keywords	CUSTOMER ANALYSIS
Language	English
Collation	456 P., 25 CM.

Copy No	Library	Stack	Shelf	Is Reference	Status	Return Date
1	Nicosia	B	6	No	Available

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