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	CUSTOMER CAPITALISM: INCREASING RETURNS IN NEW MARKET SPACES SANDRA VANDERMERWE BOOK 1ST ED., 1999 CUSTOMER ANALYSIS 1 (Copies)
	INSPIRED CUSTOMER SERVICE: STRATEGIES FOR SERVICE QUALITY DAVID CLUTTERBUCK , COLIN ARMISTEAD , GRAHAM CLARK BOOK 1ST ED., 1993 CUSTOMER ANALYSIS 3 (Copies)
	MEETING CUSTOMER NEEDS SMITH, IAN BOOK 1ST EDD., 1994 CUSTOMER ANALYSIS 4 (Copies)
	TOTAL CUSTOMER SATISFACTION : LESSONS FROM 50 EUROPEAN COMPANIES WITH TOP QUALITY SERVICE MICHELE JURGENS PANAK , JACQUES HOROVITZ BOOK 1ST ED., 1992 CUSTOMER ANALYSIS 2 (Copies)

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